Terms of Service

Last updated: 1 October 2026. These Terms of Service ("Terms") govern your access to and use of MoniterMySite, the uptime and infrastructure monitoring service available at monitermysite.com and related apps, APIs, probes and status pages (together, the "Service"). The Service is operated by MoniterMySite, a business established in India ("we", "us"). By creating an account or using the Service you agree to these Terms. If you use the Service on behalf of an organisation, you confirm you are authorised to bind that organisation, and "you" refers to it.

1. The Service

The Service checks the availability and performance of websites, APIs, servers, DNS records, SSL certificates and scheduled jobs that you configure, from monitoring locations we operate, and notifies the alert contacts you choose. It also lets you publish status pages and invite teammates to a shared workspace.

• Checks are performed on a best-effort schedule at the interval allowed by your plan. Network conditions, maintenance and third-party outages can delay or skip individual checks.
• A monitor is reported down only after the failure threshold and region-confirmation settings you configure are met. We do not guarantee that every outage is detected or that every alert is delivered.
• We may change, add or remove features, monitoring regions and plan limits. Material reductions to a paid plan are announced at least 30 days in advance by email or in the app.

2. Accounts and workspaces

• You must provide accurate information and keep your password confidential. You are responsible for all activity under your account and for your teammates' use of your workspace.
• You must be at least 18 years old, or the age of majority where you live, to use the Service.
• Workspace owners and admins can invite, change roles for and remove members. Owners can delete the workspace, which permanently deletes its monitors, history, status pages, contacts and the owner's account.
• We may suspend or terminate accounts that violate these Terms, abuse the Service or remain unpaid after the grace period described below.

3. Acceptable use and what you may monitor

You may only monitor endpoints that you own, operate or are expressly authorised to monitor. Our probes make real requests to your targets at the frequency you configure; you are responsible for making sure this is permitted and for any cost it causes you or third parties. Our full Acceptable Use Policy forms part of these Terms. In short, you must not use the Service to probe, scan, load-test or attack systems you are not authorised to test, to circumvent rate limits or access controls, to send spam or abusive notifications, or to host unlawful content on status pages.

4. Plans, billing and taxes

• Prices are listed in US dollars on monitermysite.com/pricing and are exclusive of taxes unless stated. You are responsible for any applicable VAT, GST, sales or withholding taxes. Where we are required to collect tax we add it to your invoice.
• Paid plans are subscriptions billed in advance, monthly or yearly, through our payment processor Razorpay. By subscribing you authorise recurring charges to your payment method until you cancel.
• Upgrades take effect immediately and are prorated by the payment processor. Downgrades and cancellations take effect at the end of the current billing period; you keep the paid features until then.
• If a renewal payment fails we notify you and retry for 7 days. After that the workspace moves to Starter limits: monitors above the free allowance are paused (never deleted), check intervals are slowed to the free minimum and extra regions are removed. Everything resumes automatically once payment succeeds.
• The Starter plan is free and may be changed or discontinued. Free plans can be reduced or suspended for inactivity or abuse.

5. Refunds

Every first paid subscription comes with a 14-day money-back guarantee: contact [email protected] within 14 days of your first charge and we refund it in full. After that, payments are non-refundable except where required by law or in our Refund Policy. Refunds are returned to the original payment method and may take 5 to 10 business days to appear.

6. Your data and content

• You retain all rights to the monitor configurations, status page content, logos and other material you submit. You grant us a licence to host, process and display it only as needed to provide the Service.
• You are responsible for the content of your status pages and announcements, including that they are accurate and lawful.
• Check results, response times and incident history are retained for the period defined by your plan and then deleted automatically. See the Privacy Policy for details.
• We process personal data on your behalf (for example status page subscriber emails) as a processor under our Data Processing terms in the Privacy Policy.

7. Service availability and support

We aim for high availability of the Service itself and publish our own status page, but the Service is provided without a contractual uptime guarantee unless a separate written service level agreement is in place. Support is provided by email during business hours in India (IST) and is prioritised by plan.

8. Intellectual property

The Service, including its software, design, documentation and the MoniterMySite name and logo, is owned by us or our licensors and protected by intellectual property laws. You may not copy, modify, reverse engineer, resell or create derivative works of the Service except as permitted by law. Feedback you give us may be used without obligation to you.

9. Third-party services

The Service integrates with third-party services you connect (Slack, Discord, Microsoft Teams, Google Chat, Telegram, PagerDuty, webhooks) and relies on infrastructure and processors such as DigitalOcean (hosting), Brevo (email) and Razorpay (payments). Your use of third-party services is governed by their terms. We are not responsible for their availability or conduct.

10. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR THAT EVERY INCIDENT WILL BE DETECTED OR EVERY ALERT DELIVERED.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE, INCLUDING MISSED OR DELAYED ALERTS AND UNDETECTED DOWNTIME. OUR TOTAL LIABILITY FOR ALL CLAIMS IN ANY 12-MONTH PERIOD IS LIMITED TO THE AMOUNT YOU PAID US FOR THE SERVICE IN THAT PERIOD, OR USD 100 IF YOU PAID NOTHING.

12. Indemnity

You will defend and indemnify us against claims, damages and costs (including reasonable legal fees) arising from your content, your monitoring of endpoints you were not authorised to monitor, or your breach of these Terms or applicable law.

13. Termination

You may cancel at any time from Billing or by deleting your workspace in Settings. We may suspend or terminate your access for breach of these Terms, non-payment, legal requirements or if we discontinue the Service (with at least 30 days' notice where practicable). On termination your right to use the Service ends and your data is deleted in line with the Privacy Policy. Sections 6, 8 and 10 to 15 survive termination.

14. Changes to these Terms

We may update these Terms. For material changes we give at least 14 days' notice by email or in the app. Continued use after the effective date means you accept the new Terms. If you do not agree, cancel before they take effect.

15. Governing law and disputes

These Terms are governed by the laws of India. Before starting formal proceedings, both parties agree to try to resolve any dispute informally by contacting the other. Subject to that, the courts of India have exclusive jurisdiction, except that either party may seek injunctive relief in any competent court. If you are a consumer in a jurisdiction whose mandatory consumer laws give you additional rights, nothing in these Terms limits those rights.

16. General

• These Terms, together with the Privacy Policy, Acceptable Use Policy and Refund Policy, are the entire agreement between you and us about the Service.
• If any provision is unenforceable the rest remains in effect. Our failure to enforce a provision is not a waiver.
• You may not assign these Terms without our consent; we may assign them to an affiliate or successor.
• Notices to you are sent to your account email. Notices to us go to [email protected].

Contact

Questions about these Terms: [email protected].