Refund Policy

Last updated: 1 October 2026. We want you to be confident subscribing to MoniterMySite. This policy explains when we refund payments.

14-day money-back guarantee

If you are not satisfied within 14 days of your first paid subscription charge, email [email protected] from the account owner's address and we will refund the full amount, no questions asked. One guarantee per workspace.

Renewals and plan changes

• Renewal charges after the first 14 days are non-refundable. Cancel before the renewal date to avoid being charged; you keep access until the period ends.
• Upgrades mid-period are prorated by Razorpay, so you only pay the difference. Downgrades apply at the end of the period and are not refunded pro rata.
• Yearly plans are discounted in exchange for the annual commitment and are not refundable after the first 14 days, except where the law requires.

Failed payments and pauses

If a payment fails we retry for 7 days and then apply Starter limits until payment succeeds. Days spent on Starter limits because of a failed payment are not credited.

Billing errors and outages

If you were charged twice, charged the wrong amount, or the Service was unavailable for an extended period because of us, contact us within 60 days and we will correct the charge or credit your account.

How refunds are paid

Refunds go back to the original payment method through Razorpay and typically appear within 5 to 10 business days depending on your bank. Taxes collected are refunded together with the charge.